Case study, wine bar and bistro

Routing bistro private dining to the right local team

When it comes to bistro private dining, routing is decided on the page, before anyone lifts a phone.

Where the room started

The situation before the work, in the team's own terms.

The starting point

The bistro private dining information ignored geography entirely. Contact details were listed without any hint of which one served which area.

What was in the way

With bistro private dining, every misrouted call cost two conversations. The site had the location information; it simply never connected it to the inquiry.

What we built

Each location's contact information appears next to the relevant description. When someone sends an inquiry, the chosen location travels with it, along with occasion, guest count and preferred evening.

Delivered for this client

  1. 1Local contact panel
  2. 2Location selection
  3. 3Location-aware notifications
  4. 4Opening hours
20working days

How long it took

20 working days after content approval, including staff review and handover.

  1. Content approved
  2. Build and staff review
  3. Handover

What changed

When it comes to bistro private dining, routing is decided on the page, before anyone lifts a phone.

People asking about bistro private dining should not need a map of our internal structure. The page now walks them to the right contact.

Gordon Hetherington, Private dining coordinatorWine bar and bistro, Tacoma, WA

Have the same problem in your room?

A 30-minute walk-through of the site you would get, with your menu and your inquiries. Plans from $117 a month; The Table is live in 7 days and the $647 build fee is invoiced only after you approve the launch.

Questions about this project

Who was the client?

A wine bar and bistro in Tacoma, Washington, with 9 staff, one locally managed operation. We publish the kind of room and the region rather than the business name.

How long did the project take?

20 working days after content approval, including staff review and handover.

What exactly was delivered?

Local contact panel, Location selection, Location-aware notifications, Opening hours. Each location's contact information appears next to the relevant description. When someone sends an inquiry, the chosen location travels with it, along with occasion, guest count and preferred evening.

Could the same work be done for my restaurant?

Yes. This was built on our normal plans, from $117 a month with a $647 build fee invoiced only after launch. Tell us which step is slowing your team down and we will show you what we would change first.

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Tell us which step is slowing your team down

We will say plainly what we would change first, and what it would cost.