The starting point
The site gave one form to everyone: first-time visitors and customers mid-conversation about bistro private dining alike.
Case study, late-night supper bistro
Keeping bistro private dining follow-ups out of the new-inquiry queue
With bistro private dining, the streams sort themselves. Follow-ups join their threads, and new business gets the full attention of the full form.
Where the room started
The situation before the work, in the team's own terms.
What was in the way
When it comes to bistro private dining, returning contacts re-entered information the team already held. Staff then matched submissions to earlier conversations before they could answer the actual question.
What we built
The follow-up route is brief by design: a reference if available, then the question. New requests continue to collect occasion, guest count and preferred evening separately, and staff can tell the streams apart at a glance.
Delivered for this client
- 1Existing-request contact route
- 2Optional reference field
- 3Separate email subjects
- 4New-inquiry form
10working days
How long it took
10 working days after content approval, including staff review and handover.
- Content approved
- Build and staff review
- Handover
What changed
With bistro private dining, the streams sort themselves. Follow-ups join their threads, and new business gets the full attention of the full form.
Rooms this work fits
Our existing bistro private dining contacts know who they are. The site finally knows it too, and treats them accordingly.
Have the same problem in your room?
A 30-minute walk-through of the site you would get, with your menu and your inquiries. Plans from $117 a month; The Table is live in 7 days and the $647 build fee is invoiced only after you approve the launch.
Questions about this project
Who was the client?
A late-night supper bistro in Reno, Nevada, with 12 staff, one locally managed operation. We publish the kind of room and the region rather than the business name.
How long did the project take?
10 working days after content approval, including staff review and handover.
What exactly was delivered?
Existing-request contact route, Optional reference field, Separate email subjects, New-inquiry form. The follow-up route is brief by design: a reference if available, then the question. New requests continue to collect occasion, guest count and preferred evening separately, and staff can tell the streams apart at a glance.
Could the same work be done for my restaurant?
Yes. This was built on our normal plans, from $117 a month with a $647 build fee invoiced only after launch. Tell us which step is slowing your team down and we will show you what we would change first.
Services behind this project
Each one has its own page with what is included and how it runs.
- Reservation website integrationReservation website integration that puts "book a table" one tap from the homepage, wired into the platform you already use or want to use.
- Bar and nightlife website designBar and nightlife website design built for a phone at nine at night: event calendars, happy hour details and hours that are easy to find fast.
Related case studies
Other projects that worked on a similar step or a similar room.
Tell us which step is slowing your team down
We will say plainly what we would change first, and what it would cost.