31 answers, no sales call required

Everything owners ask before the first build

Answers on the EateryWebStudio offer: what is included, revisions, articles, the AI Engine, hosting, domains, moving your current site and billing.

  • Live in7 daysfrom your onboarding call
  • Plans from$117 a monthplus a $647 build fee
  • Build fee chargedAfter launchonce you have approved the site
  • Revisions5 a monthturned around in 2 to 5 working days

The offer

  • How long until my site is live?

    7 days on The Table, 10 on The Full House while the AI Engine gets trained on your menu and hours, and 15 on Standing Room Only once the Content Engine is set up and running. The clock starts at your onboarding call, not the day you pay, so the sooner that call happens, the sooner the room has a site that matches it.

  • Does the site include reservation and waitlist integration?

    Yes, whatever reservation or waitlist platform you already use gets built directly onto the page instead of hidden behind an outbound link, so someone can move from your gallery straight into booking a table. If you switch platforms down the line, updating that integration is a normal revision, not a new project.

  • Can one site cover more than one location?

    Yes, each location gets its own hours, menu differences, map pin and photos inside the same site, so a group with two or five rooms runs on one login and one monthly plan instead of paying for a separate site per address. Adding a new location later is a revision request, not a rebuild.

  • Which features come with each plan?

    The Table is the full managed website: menu, reservations, gallery, events and private dining, ordering hub, multi-location pages, Google Business Profile management, 2 researched articles a week, hosting, domain and 5 revisions a month. The Full House adds the AI Engine: an AI receptionist for calls, AI chat on the site and AI text replies, with A2P 10DLC registration filed for you. Standing Room Only adds the Content Engine: 3 articles a week plus 3 social posts and 2 reels a week.

  • Do you work with restaurants in my state?

    Yes, anywhere in the United States. We work remotely: one onboarding call, then everything runs through your client portal. Many of the rooms we build for are in states such as New York, California, Texas, Florida, Illinois, Georgia, Arizona and North Carolina, and plans, prices and timelines are the same everywhere.

  • Will a faster website lower what I pay for Google Ads?

    It can help, but nobody can promise a number. Google Ads Quality Score includes landing page experience, and a faster, more relevant page supports it, which can lower cost per click. A fast page also keeps more of the paid clicks you already buy from leaving before the page loads. Every page we build carries a 90+ PageSpeed guarantee.

  • Are the reviews on this site real?

    Yes. Every review on the site is a real client statement, published with permission and attributed to the person who gave it, their role, their kind of restaurant and their city. We never publish star ratings or review counts, and the case studies describe real projects with the client kept anonymous.

Getting started

  • What happens right after I buy?

    You fill in the onboarding form, which asks for your menu, hours, locations, brand and where inquiries should land, and it takes about 15 minutes. Send what you have and email us or open a ticket in your client portal for anything missing; it will not hold up the build. We then run one onboarding call to fill any gaps and lock in the launch date.

  • What is the client portal?

    It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket, send us files you still owe us, and message the team directly, so nothing about your site gets lost in an inbox. You never log into the website itself; we handle that side of things.

  • What do you need from us to get the menu and photos right?

    Your current menu (a PDF, a link, even a photo of the printed version works), your hours including any seasonal changes, and whatever photography you already have of the room, the bar and the plates. If your photos are thin, tell us during onboarding and we will flag what is worth shooting first; we do not take the photos ourselves, but we can point you toward what will do the most for the site.

Revisions and the client portal

  • What counts as a revision, and what happens after five?

    A revision is any change request you send, and there is no limit on how much goes into one. A new page, a menu overhaul, an updated private dining package, a different hero photo: each counts as one revision, whatever its size. "Rebuild the events page and swap the whole gallery" is one revision, not two. 5 are included every month, and after the fifth, each additional one is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision lands within 2 to 5 working days, whatever the size.

  • How do I actually request a change?

    Raise it in your client portal. Describe the change, attach anything we need, and it lands with the team as a tracked request so you can see where it stands. You can also email us or reply to any existing thread, and we log it on your behalf. Unused revisions do not roll over to the next month.

  • Does updating the menu use up a revision?

    Yes, but it is treated as one revision no matter how big the change is. A single price fix and a full seasonal menu rebuild both count as one request, so there is no reason to wait and batch small changes together. Most restaurants send menu updates the same week the kitchen changes course.

  • Can we swap out gallery photos whenever we want?

    Yes, adding new photos from a recent event, a renovated patio or a new dish is a normal revision, so the gallery can move at roughly the pace of your social feed instead of sitting a year behind it. If you would rather it update itself, we can also pull a live feed from your existing social accounts.

Articles

  • What do the weekly articles actually cover?

    Neighborhood guides, cuisine explainers, event and private dining questions, and seasonal menu features: the kind of searches that reach people who have not decided where to eat yet. The Table and The Full House get 2 researched articles a week, and Standing Room Only gets 3, each 2,500 to 3,200 words.

  • Do the articles link back to bookings, or just sit on the blog?

    They link back into the site itself: the menu, the reservation page, the private dining page, or whichever location the piece is about, so the traffic an article earns has somewhere useful to land. That is what keeps organic search producing new bookings months after a piece goes live, rather than a one-time spike the week it is posted.

The AI Engine

  • What does the AI Engine actually do?

    It answers the questions your phone gets asked on repeat: do you take walk-ins, is there parking, can you seat a party of eight, are you open on the holiday. It answers using your real hours, menu and policies, any time someone visits the site, and routes anything it cannot answer, a private event inquiry or a complaint, straight to your inbox instead of guessing.

  • Which plans include it, and how is usage billed?

    It comes standard on The Full House and Standing Room Only. Usage is billed alongside your monthly fee at what the AI provider charges, with no markup added on our side, so the cost tracks how much it is actually being used rather than a flat guess.

  • Does the AI answer the phone when we are slammed?

    Yes, on The Full House and Standing Room Only. The AI receptionist picks up calls the team cannot get to, answers from your real hours, menu and policies, takes booking or inquiry details and hands anything unusual to the person you choose. You review its answers before it goes live.

  • Can guests text us and get an answer?

    Yes, on The Full House and Standing Room Only. The messaging agent replies to texts with the same facts the chat uses. US business texting needs carrier registration called A2P 10DLC, which we file for you; carrier fees are passed through at cost, and consent and opt-out wording is built into your text forms.

Hosting and management

  • Is hosting an extra cost?

    No. Hosting is included in the monthly fee and never billed separately. Your site runs on a global network with SSL, CDN, DDoS protection and unmetered bandwidth included, so there is no hosting invoice, no SSL renewal and no bandwidth overage showing up as a surprise line item in month four.

  • Do you manage our Google Business Profile and map listing too?

    Yes, it is set up and kept aligned with your site, so your hours, photos and menu link stay consistent everywhere someone might search for a table nearby. A mismatch between your map listing and your actual site is one of the fastest ways to lose a booking to a competitor who got it right.

  • Which policy and compliance pages come with the website?

    A privacy policy, terms of use, a cookie policy with consent that really gates analytics and marketing scripts, and an accessibility statement, on a site built with WCAG 2.1 AA and the ADA in mind. Menus carry an allergen and dietary note, and text-message forms carry consent wording. They are written to help you meet common requirements; they are not legal advice.

  • Can the website send inquiries into our CRM?

    Yes. During onboarding you tell us where inquiries should land, a CRM such as GoHighLevel or simply an inbox, and who should be notified. We connect by direct API, Zapier or Make, so event inquiries and contact forms arrive where your team already works.

Domains

  • Do I have to pay for a domain?

    No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain, we point it at the new site instead, and nothing changes for regulars who already know your address. If you ever leave, tell us where to send it and we transfer it at no charge.

  • We run more than one location, do we need a domain for each?

    No, one domain covers every location inside the same site, with each location getting its own page rather than a separate address to remember. If you would rather a specific location have its own domain that redirects in, that is possible too; tell us during onboarding what you are picturing.

Moving from your current site

  • We only have a page on a delivery app right now, can you build us a real site?

    Yes, this is one of the most common starting points we see. We build a full site with its own menu, gallery, reservation flow and ordering hub, so people find your actual restaurant instead of a listing buried inside a delivery platform's app, and you stop paying a platform's cut for traffic that could have come to you directly.

  • What happens to our current site and its traffic?

    We move your content over and preserve the addresses that matter, redirecting anything that changes so existing links and search rankings are not thrown away. If your current site is a single static page or a page builder, that is a straightforward swap; if it is a larger site with years of pages, tell us during onboarding and we will map out what carries over.

Billing and cancellation

  • What do I actually pay, and when?

    You pay the monthly fee for the tier you choose up front: $117, $247 plus AI usage, or $597 a month. The $647 one-time build fee is invoiced only after your site is live and you are happy with it. Domain and hosting are already inside the monthly figure.

  • How do I cancel, and how much notice do you need?

    Email us and tell us you want to cancel. Your message needs to reach us at least 2 business days before your next invoice date, during business hours, which are 9 a.m. to 5 p.m. Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email will not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs through the end of the month you have paid for. With late notice, the next invoice goes through as normal and cancellation takes effect at the end of that month.

  • Do you offer refunds?

    No. All sales are final, including monthly fees, the build fee, extra revisions and anything we pass through at what our providers charge us. We do not refund for a change of mind or a month you did not use. The one exception is a duplicate or incorrect charge from our own billing: tell us within 30 days and we correct it within 10 working days. The build fee is only charged after you have approved your site, which is exactly why it is not refundable afterward.

Answers are one thing, the room is another

What owners say once the site is live and the menu finally keeps up with the kitchen.

We expected a prettier website; what we actually use every day is the new form. It collects occasion, guest count and preferred evening up front, so the back-and-forth we used to do by reply has largely gone. It has quietly removed the slowest step in our intake.

Juliet Wentworth, Front of house managerFamily-owned French-style bistro, Ann Arbor, MI. Inquiry form and response workflow for bistro private dining
Tutti the flamingo mascot at a host stand, a wing cupped to her ear and a notepad ready, listening for your question

Ask the one we have not answered

A live walk-through of the site you would get, in about 30 minutes, with every question answered against your own room rather than a generic deck.

Or email and a person replies within one working day.